Class notes and resources from GRI Effective Strategies for Client Relationships – Tucson 3/23/17 with instructor Evan Fuchs ABR, CRS, GRI, RSPS, SRS, e-PRO
- Tools
- Qualities of Good Advisors
- Communication
- Honesty
- Listening
- Protect interests
- Trustworthiness
- Be a source of the source
- Know the process/paperwork
- Be able to explain and prepare
- Anticipate risk
- Market knowledge
- Ask good questions
- Understand client’s personality style and adapt
- Demonstrating Traits with Buyers
- Honesty- testimonials
- Responsiveness- returning calls
- Purchase Process- buyer presentation
- Knowledge of Market- CMA stats
- Communication- ask how
- Negotiating- testimonial
- People- curiosity and kindness
- Local- restaurants, culture, and schools
- Technology- website
- Demonstrating Traits with Sellers
- Honesty- pointing out lessons from mistake
- Responsiveness- weekly update
- Purchase Process- housing report what to expect
- Knowledge of Market- trends knowing numbers
- Communication- listen/shut up
- Negotiating- being confident
- People- empathy
- Local- knowing projects and development
- Technology- google yourself
- Customer Service Systems
- Buyer books and seller books
- Seller timeline
- Consultation/needs analysis
- Where we are/what’s next
- Templates (in zipforms, etc)
- Pre-written clauses
- Frequently used documents
- Add people to database
- Encourage them to get involved
- Checklist with deadline
Questions? Leave a comment below or give me a shout.