Tucson Association of REALTORS Leadership Planning Retreat

GRI Effective Strategies for Client Relationships – Tucson 3/23/17

Class notes and resources from GRI Effective Strategies for Client Relationships – Tucson 3/23/17 with instructor Evan Fuchs ABR, CRS, GRI, RSPS, SRS, e-PRO

  • Tools
  • Qualities of Good Advisors
    • Communication
    • Honesty
    • Listening
    • Protect interests
    • Trustworthiness
    • Be a source of the source
    • Know the process/paperwork
    • Be able to explain and prepare
    • Anticipate risk
    • Market knowledge
    • Ask good questions
    • Understand client’s personality style and adapt
  • Demonstrating Traits with Buyers
    • Honesty- testimonials
    • Responsiveness- returning calls
    • Purchase Process- buyer presentation
    • Knowledge of Market- CMA stats
    • Communication- ask how
    • Negotiating- testimonial
    • People- curiosity and kindness
    • Local- restaurants, culture, and schools
    • Technology- website
  • Demonstrating Traits with Sellers
    • Honesty- pointing out lessons from mistake
    • Responsiveness- weekly update
    • Purchase Process- housing report what to expect
    • Knowledge of Market- trends knowing numbers
    • Communication- listen/shut up
    • Negotiating- being confident
    • People- empathy
    • Local- knowing projects and development
    • Technology- google yourself
  • Customer Service Systems
    • Buyer books and seller books
    • Seller timeline
    • Consultation/needs analysis
    • Where we are/what’s next
    • Templates (in zipforms, etc)
    • Pre-written clauses
    • Frequently used documents
    • Add people to database
    • Encourage them to get involved
    • Checklist with deadline

Questions? Leave a comment below or give me a shout.

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