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GRI Effective Strategies for Client Relationships – Casa Grande 4/26/17

Class notes and resources from GRI Effective Strategies for Client Relationships – Casa Grande 4/26/17 with instructor Evan Fuchs ABR, CRS, GRI, RSPS, SRS, e-PRO

  • Tools
  • Qualities of Good Advisors
    • Communication
    • Honesty
    • Listening
    • Protect interests
    • Trustworthiness
    • Be a source of the source
    • Know the process/paperwork
    • Be able to explain and prepare
    • Anticipate risk
    • Market knowledge
    • Ask good questions
    • Understand client’s personality style and adapt
  • Demonstrating Traits with Buyers
    • Knowledge of the real estate market
      • Show market statistics, trends using MLS data, RPR
      • Explain what the stats mean
      • Share absorption rates
    • Knowledge of the purchase process
      • Review the contract before even thinking about an offer
      • Provide sample forms
    • Honesty and Integrity
      • Code of Ethics
      • References or testimonials
    • Responsiveness
      • Answer your phone
      • Set expectations
      • Auto-reply text messages
    • People Skills
      • Listening and remember
      • Be human
      • Genuine
      • Pay attention to kids, family, names
    • Communication Skills
      • Ask how they like to be communicated with
    • Knowledge of the local area
      • School ratings
      • Maps of businesses
      • Walk score
      • Ask what’s important to them
      • Restaurants
      • Shopping
      • Events
      • Be the source of the source
      • Buyer advisory
    • Technology Skills
      • How are you using technology to market
      • Tech proficient, not a wizard
      • Negotiation Skills
      • Explain how you will negotiate on their behalf
      • Always have a Plan B
      • Eliminate homes that don’t fit, and prioritize the ones that do.

Questions? Leave a comment below or give me a shout.

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